Terms and Conditions
1. Applicability
These terms and conditions apply to all agreements between Rachman Javan Reizen and the customer, regarding the booked trips and tours. A package tour is defined as a combined tour offered with a guide, transport, and/or accommodation.
2. Booking and Payment
When making a reservation, the customer must pay a deposit of 25% of the total price. The remaining 75% must be paid no later than three weeks before the start of the tour. If the booking is made within three weeks of departure, the full amount must be paid at once. If payment is not received on time, we reserve the right to cancel the reservation.
3. GGTO Guarantee Fund
Rachman Javan Reizen is affiliated with the GGTO guarantee fund. This provides financial protection in case we are unable to fulfill our obligations due to unforeseen circumstances. For this coverage, we charge a mandatory contribution of €9.00 per person, which is part of the total travel price.
4. Guide Availability
Although we strive to have our regular guide Rachman accompany every tour, it may happen that he is unavailable on the booked date. In such cases, we will provide an experienced replacement. If no suitable alternative is available, we reserve the right to cancel the trip shortly after booking. Any amount already paid will of course be fully refunded.
5. Cancellation
Cancellations by the customer must be made in writing. The following cancellation fees apply: Cancellation up to 30 days before the start: 10% of the travel price, Cancellation within 30 days before the start: 50% of the travel price, Cancellation within 7 days before the start or no-show: 100% of the travel price
6. Changes by Rachman Javan Reizen
We reserve the right to make changes to the program, price, or services if circumstances require.
7. Liability
Rachman Javan Reizen is only liable for direct damage caused by intent or gross negligence, with a maximum liability equal to the travel price.
8. Travel Documents and Visa
The customer is responsible for obtaining the necessary travel documents, visas, and vaccinations in time.
9. Complaints
Complaints about the service or the trip can be submitted via the contact form on our website. We aim to respond within 5 working days.
10. Force Majeure
In the event of force majeure, we are entitled to change or dissolve the agreement without being liable for damages.
11. Governing Law and Disputes
This agreement is governed by Dutch law. Disputes will be submitted to the competent court in the Netherlands.